![]() Describe in detail the issue you are facing.Īt this time we do not have phone support.If you currently have any tickets open or if there is a Backblaze agent that you have been working with recently.The email address of the Backblaze account in question.To provide you the most efficient support, when you write into chat please provide the following information: ![]() Combined with an easy setup process and an array of options and integration points, Backblaze proves hard to beat when it comes to online backups. Backblaze provides unlimited storage for a low price. 0.005/GB/Month and 0.01/GB downloads for B2 Cloud Storage. When chatting with an agent, you can request that an email be sent to you with a transcript of the conversation. Cost: 60 per year for Personal Backup and Business Backup. If the chat window does not appear this means that all agents are currently helping other customers (note, if you run ad-blocking software on your web browser, you may need to disable it for the chat tab to show up). Backblaze is my favorite online backup service, mostly because everything about it is so simple, especially its pricing and software. The chat window will only appear if agents are currently available. You can access the chat by going to /help.html and scrolling to the bottom, then clicking on the "Chat with Team" button. ![]() None I have had nothing but a good experience with this software. years of work I also utilized customer service and they were so helpful CONS. How can I opt-out of Backblaze sharing my personal information As noted above, much of the personal information we collect is needed to provide the Backblaze service(s). It was super comforting to know that my information was all there. Backblaze customer service personnel will not cancel your service or delete the data within your account. Please note the hours are in Pacific time. I bought a new laptop and was able to successfully get all of my backed up documents, picture, etc from Backblaze. Chat support is available during the following hours:
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